Returns and Refunds Policy

1. Non-Returnable / Non-Refundable Situations

We do not accept returns and do not issue refunds for:

• Change of mind
• Ordering the wrong size, colour, or product
• Dissatisfaction with how your uploaded photo looks when printed (resolution, cropping, colour shift from your screen, etc.)
• Any reason other than a genuine production or shipping error on our side

2. When We Will Accept a Return or Issue a Remedy

We will accept a return only in these cases:

1. The item arrived damaged (e.g., torn, stained, broken)
2. The item has a clear manufacturing/printing defect (e.g., major misprint, missing parts)
3. We sent the completely wrong item or design

Minor colour variations between your screen and the final print are normal and are not considered defects.

3. Time Limit

You must contact us within 30 days of delivery. Any claims after 30 days will be declined.

4. How to Make a Claim

1. Email orders@artiprints.com with:
   • Order number
   • Clear photos (and video if possible) clearly showing the problem
   • Brief explanation
2. We will review and reply within 2–3 business days.
3. If your claim is approved, we will decide on the remedy (see below).

5. Return Shipping – Always at Buyer’s Cost

You are responsible for all return shipping costs, even when we approve the claim. We do not provide prepaid return labels under any circumstances.

Once we receive and inspect the returned item and confirm the issue, we will (at our choice):

• Send a free replacement/reprint, or
• Issue a full refund to your original payment method

6. Remedies We Offer

1. Free replacement/reprint + we pay to ship the new item to you (our preferred solution)
2. Full refund of the product price (original shipping fees are never refunded)

7. Lost or Damaged in Transit

If your package is lost or arrives visibly damaged by the carrier, contact us immediately with tracking details and photos. We will file a claim with the carrier and send a replacement or refund once resolved.

8. Changes to This Policy

We may update this policy at any time. The latest version is always posted on this page.